SHIPPING & DELIVERY
This document sets out the shipping policy that applies to customers that make a purchase at SWG Games. If you have any questions, please contact us by email: swgsales@outlook.com
SHIPPING OPTIONS & DELIVERY COSTS
Royal Mail Shipping Standard is the method that is set as default during the check-out process for any destination within the UK.
Standard Service for UK destinations is Royal Mail Tracked 48 Service, costing £3.90 (Large letter), £4.90 (small parcel), £8.90 (medium parcel up to 10kg).
At our discretion and at no additional charges, orders sent with this method may have to be split in multiple parcels or upgraded to UPS, FedEx, Evri courier or another courier, depending on weight and/or dimensions.
Courier Service for UK destinations is either FedEx, UPS, Evri or Royal Mail Signed For, costing £10.00
If we notice multiple orders placed to be shipped to the same destination, we may decide to send them as a single shipment.
Spray Cans and exceptional items
Because Royal Mail does not accept spray cans, all orders containing spray cans will be sent by Courier Delivery by default (UPS/FedEx or other courier) and will be charged regardless of the size of the order.
ORDER PROCESSING TIME
All orders placed before 2 PM Monday to Friday are processed and dispatched the same/or following day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be posted on Monday or on the next business day.
DELIVERY ADDRESS & P.O. BOXES
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
INTERNATIONAL ORDERS
Your package may be subject to import duties and taxes. You, the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
TRACKING YOUR ORDER
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Customers in the UK will receive Free Tracked Shipping on orders of £50 or more and Free Courier Service Shipping on orders of £150 or more.
Courier Service
We use UPS, FedEx, Evri or Royal Mail ISF as our main Courier Service option in the UK.
This method takes 1-2 working days shipping time for destinations within the UK; parcels sent with this method are trackable.
By providing a mobile number during the checkout process, UPS and FedEx will send an automatic message with the tracking number for the parcel.
If we notice multiple orders placed to be shipped to the same destination, we may decide to send them as a single shipment.
Shipping delays with Royal Mail Standard method to the UK
UK customers should receive their orders sent via Royal Mail, on average, within 2-4 working days of dispatch date. Royal Mail should deliver within 15 working days before considering a parcel lost but in the vast majority of cases it is much quicker than that. Please let us know if it ever takes longer so we can monitor the delay.
RETURNS, REFUNDS AND EXCHANGES
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our process.